SERVICE DESK
DELIVERING AN OUTSTANDING EXPERIENCE – EVERY TIME
Your technology users have high expectations when they call your service desk: fast diagnosis, clear communication, efficient resolution — and a great attitude. Many organizations struggle to meet these lofty expectations due to:
- The cost of maintaining a 24/7 service desk
- High staff turnover
- Time spent resolving issues rather than finding ways to prevent them
We offer cost-effective, flexible, 24/7 service desk support designed specifically for the needs of growing institutions.
USER FRIENDLY
Self-service portal for submitting
requests, checking ticket status,
& resetting passwords
24X7 SUPPORT
Around-the-clock assistance to
keep your business running
DEDICATED SERVICE
With a custom contact method
for your team to reach us, we’re
an extension of your organization
0
%
of the average IT service desk budget is spent on staffing alone
0
%
of today’s IT support is delivered remotely
A DISTINCTIVE IT SERVICE DESK APPROACH THAT PUTS THE EMPHASIS ON SERVICE.
The Ztech difference starts with the people we choose to staff our IT service desk, and it is enhanced by the processes and technology that come together to deliver our prevention-focused, 24x7x365 service.
AVAILABLE ANYWHERE
Remote service for troubleshooting issues involving common operating systems, Microsoft Office, e-mail, mobile devices, and other software.
MEET INDUSTRY STANDARDS
Ztech service desks leverage leading IT management tools and follow the ITIL service management framework for incident resolution and request fulfillment.
COMPREHENSIVE REPORTING
Reporting on service desk trends to facilitate analysis, resolve ongoing issues, and drive prevention.
EXPERTS ON YOUR SIDE
Our team not only has the technology skills to solve nearly any problem, but also the empathy and passion to resolve business issues, driving your organization’s success.
BEYOND RESOLUTION
Proactive management for endpoint and mobile devices focuses on prevention of common issues, not just resolution.
EASILY SET UP DEVICES WITH DIGITAL WORKSPACE DEPLOYMENT
With Digital Workspace Deplyment, getting your users set up on a new device can be as painless as sending them a computer directly from the source and having them log in. We help reduce the time it takes to get a laptop set up, reduce configuration errors, and maintain security policies. All while providing a speedy and simple end-user experience.
